You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note that our standard shipping refers to Parcel Services or Truck Freight unless specified otherwise in the product description. However, we might use one of the following shipping methods:
The selected parcel service (UPS, DHL, FedEx, or USPS) delivers your merchandise to your home or place of business and places it at the front area of your workplace or front door of your home. This service has weight and cube restrictions and not all of our items can move in this manner.
Truck Freight/Common Carrier
Some of our bikes are simply too heavy or too big for a regular Parcel Services to handle. A trucking company (or commonly known as a common carrier) is the delivery method of choice for our bikes. They will only deliver during business hours between 8am to 5pm Monday to Friday by appointment.
We ask our customer to inspect the box upon receiving it and note any visible damages.
If the box is damaged and it is not noted on the delivery receipt, we can not replace or fix the merchandise.
Here is a sample on how to note the damage: